Return & Refund Policy
At EarthDecor.in, we are dedicated to delivering exceptional quality and craftsmanship in every product. Our goal is to make your shopping experience smooth, transparent, and worry-free.
Returns are accepted under the following conditions:
-
Incorrect Item Received
You received a product that is different from what you ordered. -
Manufacturing Defect
There is a visible defect or quality issue in the product. -
Damaged During Shipping
The product arrived in a damaged condition due to transit.
To be eligible for a return, please contact our customer support team within 48 hours of receiving your order. Kindly include photographs of the item and the packaging for quick resolution.
Change of Mind / Decor Mismatch
If the item doesn’t align with your personal style or space, we offer a partial refund after deducting freight and handling charges as per the slab below:
|
Order Value |
Deduction |
|
₹0 – ₹999 |
₹150 |
|
₹1,000 – ₹2,999 |
₹350 |
|
₹3,000 – ₹4,999 |
₹500 |
|
₹5,000 and above |
10% of the invoice value |
How to Initiate a Return:
-
Email us at support@earthdecor.in within 48 hours of delivery.
-
Attach clear images of the product and packaging.
-
Mention your order number and reason for return.
-
Once approved, we will guide you through the return process.
We value your trust in EarthDecor.in and are here to ensure your experience is as delightful as our products.